If you have further questions, please feel free to contact us at any time.
Safety Is No Accident
Our trained staff will ensure your inflatable rental equipment is properly set up and safe for use. Our inflatables are inspected and cleaned before and after every rental. When the proper safety measures are taken, everyone can enjoy a bounce house, water slide, or bouncer.
Are you insured?
We are a fully insured and family owned company.
How far in advance do I need to reserve a bouncer, slide or obstacle course?
As soon as you have a confirmed date for your party, we highly recommend that you book your bouncer for that date. There are times that we can accommodate last minute parties, but it is always best to book ahead of time to ensure that we have the bouncer available that you’re looking for. Most often times we are booked weeks in advance especially for large events, so it is beneficial to book early.
What do I need to do to reserve a bouncer, slide or obstacle course?
You can make a reservation by calling us at (815) 514-8836, or by sending us an email. It’s that simple!
Do you ever offer sales promotions?
Yes we do! You can check our Specials page to see what our current promotion is right now!
Do you offer Gift Certificates?
Absolutely! We offer Gift Certificates in multiple increments and is the perfect gift for anyone you know who is planning a party or special event! To purchase your Gift Certificates, please click here.
Do you deliver in my area?
Delivery is at no cost within our free delivery area which includes Aurora, Naperville, Plainfield, Joliet, Oswego AND SURROUNDING TOWNS. Towns/cities outside our free delivery area will be charged a $15-$25 delivery fee per our delivery map below. Delivery charges include two round trips to your location. You can view our delivery map here.
What method of payments can I use?
We accept Cash, Business checks, Money orders, Visa, MasterCard, Discover, and American Express credit cards. Payment is do at the time of delivery.
There is no deposit required for rentals under $299.
There is a $50 deposit required for rentals over $300, and will be applied towards your rental. An invoice will be sent to you electronically for your deposit that can be paid online with any major credit card, PayPal funds, or eCheck. Just prior to your rental, we will send you a second Invoice for the remainder amount of your rental fee to secure your rental.
What kind of area can bouncers, slides and obstacle courses be set up in?
You will need a somewhat flat grassy area that is clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. If you do have a sprinkler system, please advise us before setting up. For proper clearance, you will need at least a 20x20 area, with clearance overhead (no power lines, trees, branches, overhangs, etc.) of 20 feet. An electrical outlet needs to be within 100 feet. If you do not have an electrical outlet nearby, a generator will be required. We can provide a generator to you at $50. You will also need to have a three foot clearance surrounding the bouncer or slide that is free from obstruction.
Can the bouncers, slides and obstacle courses be setup on pavement or driveways?
Yes. Hard surfaces must be smooth and clean. Rough concrete surfaces are too abrasive to the bottom of the inflatable. We charge a $20 hard surface set-up. We need to know in advance if it is a hard surface set-up so we can bring sandbags and tarps.
How big are these bouncers, slides and obstacle courses?
Our units vary in size and depth, and are indicated on each page with a description. You can also refer to our Shop By Size page for a quick reference.
Will your bouncers, slides and obstacle courses arrive nice and clean?
Absolutely! We clean all the units after each use. We take pride in being clean and having new units.
Can I pick the bouncers, slides and obstacle courses up at your location, and set it up myself?
For safety reasons, all of our units must be set up and taken down, by a representative of Moontastic Bouncers. Due to the sheer size of our bouncers (some are 300 plus pounds), no customer pick ups are permitted.
Can Adults play on the inflatables?
Absolutely, however, adults cannot go down slides with a child on their lap.
Are the inflatables safe for babies?
Our bouncers, slides and obstacle courses are not recommended nor safe for non-walking children under the age of 2. Also, parents please keep a good eye on your little ones while they’re in the bouncers, slides and obstacle courses, and that they are not sharing the unit with older children at the same time. It is not safe for anyone to hold another person while going down slides and is against our safety rules.
Can you give me more information and guidelines regarding safety?
We sure can! You can see more on our Safety Rules page!
What is your cancellation policy?
We ask that you let us know well in advance of any foreseeable cancellation as soon as you are aware of it. We do require at least a 3 day notice of cancellation so that we can allow others to rent from us that may be interested. As always, we will strive to work with you on any cancellation.
What if it rains?
We will call you in the morning and give you the option to cancel or have us deliver. Once the inflatable is delivered and set up you will be charged regular price, no refunds. If we don't put the bouncer up, then there's no charge. If the weather looks like it may turn terrible (i.e., excessive winds, rain, etc.), then we reserve the right to cancel the rental, reschedule, or terminate the rental early. A partial refund may apply do to how long your rental was. Again, safety is our main concern, followed by your satisfaction.
Can you tell me a little about yourself?
Yes we’d love to share with you what we’re all about! You can check us out on our About Us page. You can also check out our Blog for current events and updates!
We will not provide your personal information to any third party under any circumstances. We respect your privacy.
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